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Privacy Policy
1. Introduction
Welcome to https://nebulahub.co.ke/ (“we”, “our”, or “the store”). This Privacy Policy explains how we collect, use, and protect your personal information when you shop with us online IT products.
2. Information We Collect
- Personal Information: Your name, email, phone number, shipping and billing address.
- Order Details: Items you purchase, shopping history, and return/exchange requests.
- Payment Information: We do not store card details. All payments are processed securely via third-party gateways.
- Technical Data: IP address, browser type, device details, and browsing behavior collected through cookies and analytics tools.
3. How We Use Your Information
- To process and deliver your orders quickly and accurately.
- To send order updates, promotions, and customer service messages.
- To analyze user behavior and improve your shopping experience.
- To personalize content and product recommendations.
4. Sharing Your Information
We do not sell or rent your personal data. We may share your information only with:
- Delivery partners to ship your orders.
- Payment providers to process transactions securely.
- Legal authorities when required by law.
5. Cookies and Tracking Technologies
We use cookies to remember your cart, recommend products, and analyze website performance. You can manage cookie settings in your browser.
6. Data Security
- Promotional codes must be applied at checkout and cannot be added after the order is placed.
- Each promotional code is valid for a limited time and may only be used once unless otherwise stated.
- Discounts cannot be combined with other offers unless explicitly mentioned.
- We reserve the right to cancel any promotional campaign or reject discount code misuse at our discretion.
7. Privacy Policy
We implement industry-standard security measures such as SSL encryption, firewalls, and limited access to safeguard your information.
8. Third-Party Links
Our website may contain links to third-party websites (e.g., social media, delivery services). We are not responsible for their privacy practices or content.
9. Contact Information
If you have any questions regarding this Privacy Policy, please contact us at info@nebulahub.co.ke.